REFUND POLICY

    At Shaale, we are committed to providing a seamless experience to our users. This Refund Policy outlines the conditions under which refunds are applicable for subscriptions, courses, and live classes on the platform.

    1. Eligibility for Refunds

    Refunds are available under the following conditions:

    • Subscriptions (Monthly/Yearly/Gift subscriptions)
      • Refunds are not provided for subscription purchases once activated.
      • Users are encouraged to explore the free content on the platform before subscribing.
    • Courses (One-Time Purchase)
      • Refunds are only available if:
        • The course content is inaccessible due to a technical issue on our platform.
        • A refund request can be submitted within 7 days of purchase.
    • Live Classes (One-Time Purchase)
      • Refunds will be provided only if:
        • The class is canceled by the Artist / Mentor.
        • The session experienced severe technical issues (e.g., no audio/video for the majority of the event) and a recording of the session was not provided.

    2. Process for Refunds

    To request a refund:

    • Email us at support@shaale.com with the following details:
      • Payment receipt or transaction ID.
      • Specific reason for the refund request.

    3. Processing Time

    Refunds will be processed within 7-10 business days after the request is approved.

    4. Contact Information

    For any refund-related queries or assistance, please reach out to us at: