Privacy Policy

Please read the privacy policy carefully before availing services on this platform. Availing services through this platform signifies your acceptance of the terms of use and our privacy policy and your consent and agreement to be legally bound by the same.

If you do not agree with the privacy policy, please do not access this platform for any services.

You are hereby providing your unconditional consent and agreement to Shaale as provided under section 43a and section 72a of information technology act, 2000.

INTRODUCTION

www.shaale.com Shaale application (hereinafter referred to as “Shaale”, “Shaale Application”, “Website” or the “Platform”, which term includes the website, sub-domains of the website, software, mobile application(s) or any other medium through which Shaale may provide its content and services, is owned and operated by Shaale Pvt. Ltd., a Company incorporated under the provisions of the (Indian) Companies Act, 2013 having its registered office at No. 95, "Shaale" 1st Floor, 41st cross, 3rd main road, 8th Block, Jayanagar, Bangalore, Karnataka, India- 560070.
Shaale is a service provider that provides performances expert lessons and content to be viewed and used by Users / Subscribers.
For the purpose of this Privacy Policy, wherever the context so requires, "you" or "User" shall mean any natural or legal person who has agreed to use the Platform, whether registered or not, including Users/subscribers to the services and users whose accounts will expire and / or stand expired. The terms "we", "us", "our" shall mean the Platform and / or Shaale as the context may so require;
This document is published in accordance with the provisions of Rule 3 (1) of The Information Technology (Intermediaries Guidelines) Rules, 2011, and Rule 3(1) of Information Technology (Intermediary Guideline and Digital Media Ethic Code) Rules, 2021 that require publishing the Rules And Regulations, Privacy Policy And Terms Of Use For Access or usage of the https://shaale.com website.
This Privacy Policy, together with the Terms of Use and any other terms specifically referred to in any of those documents, constitute a legally binding agreement (the "Agreement") between you and Shaale in relation to your use of the Platform.
Acceptance of these terms is a prerequisite for usage of services, content, performances, on the platform. By virtue of using these services, it is deemed that you accept all and any of the terms and conditions specified in the Agreement. The Agreement constitutes the entire agreement between you and Shaale and governs your use of the Platform's service, superseding any prior agreements between you and Shaale.
This Privacy Policy covers Shaale’s treatment of personally identifiable information that Shaale collects through the Platform, and when you use Shaale’s services. This policy also covers Shaale’s treatment of any personally identifiable information that Shaale’s business partners or users share with Shaale. This policy does not apply to the practices of companies that Shaale does not own or control, or to people that Shaale does not directly employ or manage.

Collection of Personally Identifiable Information and other Information

When you use the Platform, we collect and store your personal information which is provided by you from time to time. Our primary goal in doing so is to provide you with a safe, efficient, smooth and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize the Platform to make your experience safer and easier. More importantly, while doing so we collect personal information from you that we consider necessary for achieving this purpose.
In general, you can browse the Platform, through external links, without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us. Where possible, we indicate which fields are required and which fields are optional. The data / content shared by third-party users are their data and Shaale does not claim any ownership on the said data.
We use data collection devices such as "cookies" on certain pages / in certain parts of the Platform to help analyse our web page flow, measure promotional effectiveness, and promote trust and safety. "Cookies" are small files placed on your hard drive that assist us in providing our services. We offer certain features that are only available through the use of a "cookie". We also use cookies to recognize your computer in the future and allow you to enter your password less frequently during a session. Cookies can also help us provide information that is targeted to your interests. Most cookies are non-persistent cookies or "per-session cookies," meaning that they are automatically deleted from your hard drive at the end of a session. You are always free to decline our cookies if your browser permits, although in that case you may not be able to use certain features of the Platform and you may be required to re-enter your password more frequently during a session.
Additionally, you may encounter "cookies" or other similar devices on certain pages of the Platform that are placed by third parties. We do not control the use of cookies by third parties.
If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Platform, we may collect such information into a file specific to you.
We collect personally identifiable information (email address, name, phone number, etc.) from you when you set up an account with us. We may use your contact information to send you notifications about your account, assist you in the payments you make on the platform and for promotions.
We may collect non-personal identification information about users whenever they interact with the Platform. Non-personal identification information may include the browser name, the type of computer and technical information about Users’, means of connection to our Site, such as the operating system and the Internet service provider utilized and other similar information, including Media Access Control (MAC) address, screen resolution, operating system version, Internet browser type and version. We may collect similar information, such as your device type and identifier, if you access the Platform through a mobile device.
Your personal information may be stored and processed in any country where we have facilities or service providers, and by using the Platform, or by providing consent to us (where required by law), you agree to the transfer of information to countries outside of your country of residence, which may provide for different data protection rules than in your country.

Use of Personal Information

We use personal information of the User to provide the below services.

personalise & customise content and services based on interests
make payments on the platform
notify third-party producers on one-time purchases on the platform.
provide support while using the platform

In our efforts to continually improve our product and service offerings, we collect and analyse demographic and profile data about our users' activity on our Website. Shaale reserves the right to provide aggregate demographic information of its members / user base to advertisers, organizations / associations, governmental authorities / departments, third party service providers and others in furtherance of the objects of Shaale and in the interests of promoting transparent and consumer / user – driven practices and policies.
We identify and use your IP address to help diagnose problems with our server and to administer our Website. Your IP address is also used to help identify you and to gather broad demographic information.

Sharing of information with third parties

Your personal information may be shared with our business partners/vendors/affiliates for the limited purposes of providing the services to you, comply with our legal obligations, to enforce our User Agreement, to facilitate our marketing and advertising activities, or to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our services. We do not disclose your personal information to third parties for their marketing and advertising purposes without your explicit consent. Your consent will be deemed to have been given upon your acceptance of this privacy policy.
We may disclose personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to court summons / notices, court orders, or other legal process. We may disclose personal information to law enforcement officers, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party / User; or protect the rights, property or personal safety of our Users or the general public.

Safety guidelines

Shaale is always reaching out to a wider audience by organizing lessons and performances. However, in doing so, we will not allow uploaded, published or posted anything on the Platform that, in our discretion, we think could be potentially endangering or inflammatory or embarrassing to our Users. The following are pointers to be kept in mind by users in the interests of their safety online and on the Platform:

Users are solely liable for the security of their passwords. No administrator at Shaale will have knowledge of your password. It is important for you to protect against unauthorized access to your password, your computer and your mobile phone. Be sure to log off from the Platform when finished. Shaale does not undertake any liability for any unauthorised use of your account and password. If you suspect any unauthorized use of your account, you must immediately notify Shaale by sending an email to support@shaale.com.
All Users are responsible for the safety of their personal information. We strongly recommend that users do not disclose their physical addresses, email addresses, telephone numbers or other personal information online for public viewing.
All Users need to be aware that if they upload their photos on the Platform, these photos can also be downloaded, since any image that can be displayed on a computer screen can be saved by the person viewing it. It is technically not possible to prevent this and hence Shaale cannot be held liable in such cases. If you are worried about someone else viewing or saving your images then please do not submit them.
Do not post chain letters, promote pyramid schemes or recruit other Users for any network marketing or multilevel marketing businesses.
Do not recruit other Users to join another website forum or chat group, whether personal or otherwise.
All Users are reminded that they may be held legally accountable for what they say or do online.
If any User fails to observe the above rules of conduct at any time, Shaale reserves the right to terminate the User from the Platform, depending on the nature and severity of the breach and without prior warning or consent of the User.

GDPR

This part of the Policy applies to persons/entities accessing the website) from the European union.

this part of the Privacy Policy is governed by General Data Protection Regulation (EU Regulation 2016/679) and Privacy and Electronic Communications (EC Directive) Regulations 2003.

Collection of Personally Identifiable Information/Personal data and other Information

When you use the Platform, we collect and store your personal information/personal data which is provided by you from time to time. Our primary goal in doing so is to provide you with a safe, efficient, smooth and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize the Platform to make your experience safer and easier. More importantly, while doing so we collect personal information from you that we consider necessary for achieving this purpose.
Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’
In general, you can browse the Platform without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us. Where possible, we indicate which fields are required and which fields are optional. The data/ content shared by third-party users are their data and Shaale does not claim any ownership on the said data.
We use data collection devices such as "cookies" on certain pages / in certain parts of the Platform to help analyse our web page flow, measure promotional effectiveness, and promote trust and safety. "cookies" are small files placed on your hard drive that assist us in providing our services. We offer certain features that are only available through the use of a "cookie". We also use cookies to recognize your computer in the future and allow you to enter your password less frequently during a session. Cookies can also help us provide information that is targeted to your interests. Most cookies are non-persistent cookies or "per-session cookies," meaning that they are automatically deleted from your hard drive at the end of a session. You are always free to decline our cookies if your browser permits, although in that case you may not be able to use certain features of the Platform and you may be required to re-enter your password more frequently during a session.
Additionally, you may encounter "cookies" or other similar devices on certain pages of the Platform that are placed by third parties. We do not control the use of cookies by third parties.
If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Platform, we may collect such information into a file specific to you.
We collect personally identifiable information/ personal data (email address, name, phone number, etc.) from you when you set up an account with us. We may use your contact information to send you promotions, advertisements.
We may collect non-personal identification information about users whenever they interact with the Platform. Non-personal identification information may include the browser name, the type of computer and technical information about Users’ means of connection to our Site, such as the operating system and the Internet service provider utilized and other similar information, including Media Access Control (MAC) address, screen resolution, operating system version, Internet browser type and version. We may collect similar information, such as your device type and identifier, if you access the Platform through a mobile device.
Your personal information may be stored and processed in any country where we have facilities or service providers, and by using the Platform, or by providing consent to us (where required by law), you agree to the transfer of information to countries outside of your country of residence, which may provide for different data protection rules than in your country.

Use of Personal Information

We use personal information of the User to provide the services including the following:

personalise & customise content and services based on interests
make payments on the platform
notify third-party producers on one-time purchases on the platform
provide support while using the platform

In our efforts to continually improve our product and service offerings, we collect and analyse demographic and profile data about our users' activity on our Website. Shaale reserves the right to provide aggregate demographic information of its members / user base to advertisers, organizations / associations, governmental authorities / departments, third party service providers and others in furtherance of the objects of Shaale and in the interests of promoting transparent and consumer / user – driven practices and policies.
We identify and use your IP address to help diagnose problems with our server and to administer our Website. your IP address is also used to help identify you and to gather broad demographic information.

Sharing of information with third parties:

Your personal information may be shared with our business partners/vendors/affiliates for the limited purposes of providing the services to you, comply with our legal obligations, to enforce our User Agreement, to facilitate our marketing and advertising activities, or to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our services. We do not disclose your personal information to third parties for their marketing and advertising purposes without your explicit consent. Your consent will be deemed to have been given upon your acceptance of this privacy policy.
We may disclose personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to court summons / notices, court orders, or other legal process. We may disclose personal information to law enforcement officers, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party / User; or protect the rights, property or personal safety of our Users or the general public.

Rights Under the GDPR

Under the GDPR, you have the following rights, which we will always work to uphold:

The right to be informed about our collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Point (l) (Notices clause).
The right to access the personal data we hold about you. Point III above will tell you how to do this.
The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete.Please contact us using the details in Part (h) to find out more.
The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have. Please contact us using the details in Point (l) (Notices clause) to find out more.
The right to restrict (i.e. prevent) the processing of your personal data.
The right to object to us using your personal data for a particular purpose or purposes.
The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases
Rights relating to automated decision-making and profiling. We do not use your personal data in this way.

For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Point (l) (Notices clause).

Safety guidelines

Shaale is always reaching out to a wider audience by organizing classes and concerts. However, in doing so, we will not allow uploaded, published or posted anything on the Platform that, in our discretion, we think could be potentially endangering or inflammatory or embarrassing to our Users. The following are pointers to be kept in mind by users in the interests of their safety online and on the Platform:

Users are solely liable for the security of their passwords. No administrator at Shaale will have knowledge of your password. It is important for you to protect against unauthorized access to your password, your computer and your mobile phone. Be sure to log off from the Platform when finished. Shaale does not undertake any liability for any unauthorised use of your account and password. If you suspect any unauthorized use of your account, you must immediately notify Shaale by sending an email to support@shaale.com.
All Users are responsible for the safety of their personal information. We strongly recommend that users do not disclose their physical addresses, email addresses, telephone numbers or other personal information online for public viewing.
All Users need to be aware that if they upload their photos on the Platform, these photos can also be downloaded, since any image that can be displayed on a computer screen can be saved by the person viewing it. It is technically not possible to prevent this and hence Shaale cannot be held liable in such cases. If you are worried about someone else viewing or saving your images then please do not submit them.
Do not post chain letters, promote pyramid schemes or recruit other Users for any network marketing or multilevel marketing businesses.
Do not recruit other Users to join another website forum or chat group, whether personal or otherwise.
All Users are reminded that they may be held legally accountable for what they say or do online.
If any User fails to observe the above rules of conduct at any time, Shaale reserves the right to terminate the User from the Platform, depending on the nature and severity of the breach and without prior warning or consent of the User.

Miscellaneous

Links to Other Sites

Our Website may provide links to other websites that may collect personally identifiable information or sensitive personal information about you. Shaale is not responsible for the privacy practices or the content of such third-party websites.

Security Precautions

Our Website has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access. We use reasonable organizational, technical, and administrative measures to protect personal information under our control. Unfortunately, no data transmission over the Internet or data storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you have with us has been compromised), please immediately notify us of the problem by contacting us or e-mailing us at support@shaale.com.

Advertisements on Shaale and its subdomains

We may use third-party advertising companies to serve ads when you visit our Website. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this and other websites in order to provide advertisements.

Your Consent:

By using the Platform and/ or by providing your information, you consent to the collection and use of the information you disclose on the Website in accordance with this Privacy Policy, including but not limited to your consent for sharing information as per this Privacy Policy.

Withdrawal of Consent

If you wish to withdraw your consent for processing your personal information, cancel your account, or request that we no longer use your personal information to provide you the service or access to our Platform, please contact us at details indicated in the contact point (l) below. Please note, however, that your withdrawal of consent or cancellation of account may result in us not being able to provide you with our service or access to our Platform, or terminate any existing relationship that we may have with you.

Changes to this privacy policy

If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

Updating Your Information

If you wish to amend or update your personal information, you may do so by emailing support@shaale.com. with your request. A member of Our customer support team will be in touch regarding your request.

Children’s Privacy

Protecting the privacy of young children is especially important. Our service is not available to persons under the age of 18 (eighteen) years and minors, and we do not knowingly collect personal information from minors without obtaining parental consent.
If the user is under 18 (eighteen) years of age, then the legal guardian of the user shall ensure that their consent is provided for their ward to access the services. If we learn that a person under 18 (eighteen) years of age has used or accessed the service or any personally identifiable information has been collected on the service from persons under 18 (eighteen) years of age without consent from their legal guardian, then we will take the appropriate steps to delete this information. If you are a parent or guardian and discover that your child under 18 (eighteen) years of age has obtained an account on or otherwise accessed the service, then you may alert us at support@shaale.com. and request that we delete that child’s personally identifiable information from our systems.

Indemnity

You agree to indemnify and hold us harmless from:

any actions, claims, demands, suits, damages, losses, penalties, interest and other charges and expenses (including legal fees and other dispute resolution costs) made by any third party due to or arising out of any violation of the terms of this Policy.
any acts or deeds, including for any non-compliance or violation, of any applicable law, rules, regulations on your part.
for fraud committed by you.

Governing Law and Dispute Resolution

In accordance with the IT Act and the rules thereunder, the name and the details of the Grievance Officer at Our company is provided below. You may,

request access to your Personal Information,
report any grievances in relation to your Personal Information,
any security breach in relation to your Personal Information; to the:

Grievance Officer: Varshitha Jha

Email: varshitha@shaale.com

This Privacy Policy shall be governed by and construed in accordance with the laws of India and subject to the provisions of arbitration set out herein, the courts at Bangalore, India shall have exclusive jurisdiction in relation to any Disputes (defined below) arising out of or in connection with this Privacy Policy.

Any adverse action, dispute or difference arising under or relating to this Policy (“Dispute”) shall at the first instance be resolved through good faith negotiations between the parties hereto, which negotiations shall begin promptly, within 15 (fifteen) days after a party has delivered to the other party a written request for such negotiations. If the parties are unable to resolve the Dispute in question within 15 (fifteen) days of the commencement of such negotiations, the Dispute shall be referred to and finally resolved by arbitration in accordance with the Arbitration and Conciliation Act, 1996, as amended from time to time and rules prescribed thereunder. When any Dispute is under arbitration, except for the matters under dispute, We and you shall continue to exercise the remaining respective rights and fulfil the remaining respective obligations under this Policy.

The arbitration shall be conducted by a sole arbitrator appointed by Shaale and the seat and venue of arbitration shall be Bangalore, India.

The language of the arbitration proceedings and of all written decisions and correspondence relating to the arbitration shall be English.

Notices

Notices or other communication required or permitted to be given to us shall be in writing and delivered personally, or by registered post acknowledgement due, or by internationally recognized courier service, or by legible fax addressed to Our address set out below, or to such other address or fax number as We may from time to time notify to you to us:

Address: #95, 41st Cross, 8th block, Jayanagar, Bangalore 560070

Attention of: Varshitha Jha

Contact No: +91 9964900111

Email: support@shaale.com

Waiver

No failure or delay in exercising any right, power or remedy, by us under this Policy shall operate as a waiver thereof. No single or partial exercise of any right, power or remedy under this Policy by us shall preclude any further exercise thereof or the exercise of any other right, power or remedy by us.